Refund Policy

At Opulent Essentials, we understand that sometimes products may not work as expected for everyone. We want you to be confident and comfortable with your purchase, which is why we offer a flexible and fair return and refund policy.

Eligibility:

• Unopened and unused items in their original packaging can be returned within [number] days of purchase for a full refund.
• Opened or used items are eligible for store credit within [number] days of purchase.
• Unfortunately, we cannot accept returns or exchanges for [list any non-returnable items, e.g., opened hygiene products, customized items].

Return Process:

• To initiate a return, please contact us by email at [email protected] or by phone at [phone number] within the timeframe mentioned above.
• Our customer service team will provide you with a return authorization number and instructions on how to return your item(s).
• Please ensure your return shipment is securely packaged and includes the original packing slip.
• We recommend using a trackable shipping method for your return. Opulent Essentials is not responsible for lost or damaged return packages.

Refunds:

• Once we receive your returned item(s) and verify they meet the eligibility criteria, your refund will be processed within [number] business days.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that shipping costs for returned items are non-refundable unless the return is due to our error.

• Exceptions:

  • We reserve the right to deny any return or exchange request that does not comply with our policy or is deemed excessive.

  We encourage you to review our return policy carefully before making a purchase. If you have any questions, please don't hesitate to contact us.

  By shopping at Opulent Essentials, you agree to our return and refund policy