Return policy

At Opulent Essentials, we prioritize your satisfaction and want to ensure you feel confident while exploring our luxurious beauty and personal care products. We offer a flexible return policy to provide peace of mind when shopping with us.

What can be returned?

  • Unopened and unused items: You can return unopened and unused items in their original packaging within [number] days of purchase for a full refund.
  • Opened or used items: Opened or used items are eligible for store credit within [number] days of purchase.

What cannot be returned?

  • Hygiene products: Due to hygiene and safety concerns, we cannot accept returns or exchanges for opened or used hygiene products. This includes items such as makeup brushes, sponges, razors, and skincare products that have been unsealed.
  • Customized items: Any items customized specifically for you cannot be returned or exchanged.

How to initiate a return:

  1. Contact us: Contact our customer service team within the timeframe mentioned above by emailing us 
  2. Return authorization: We'll provide you with a return authorization number and instructions on how to return your item(s).
  3. Secure packaging: Ensure your return shipment is securely packaged and includes the original packing slip.
  4. Trackable shipping: We recommend using a trackable shipping method for your return. Opulent Essentials is not responsible for lost or damaged return packages.

Refunds:

  • Once we receive your returned item(s) and verify they meet the eligibility criteria, your refund will be processed within [number] business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping costs for returned items are non-refundable unless the return is due to our error (e.g., incorrect item shipped).

Exceptions:

We reserve the right to deny any return or exchange request that does not comply with our policy or is deemed excessive.

Have questions? We're here to help!

If you have any questions regarding our return policy, please don't hesitate to contact us. We encourage you to review this policy carefully before making a purchase to ensure a smooth and pleasant shopping experience at Opulent Essentials.

By shopping at Opulent Essentials, you agree to our return and refund policy.